1. CANCELLATION (APARTMENTS & VILLAS)

• Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at hello@jadecaps.com. Please make sure to mention your reservation ID and all relevant details in the same e-mail.
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• The reservations made at the site are non-transferable. Therefore, it is mandatory for the guest in whose name the booking has been made to show up.
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• For all communications related to cancellations, write to us on hello@jadecaps.com with details such as Booking ID and Guest name.

2. CANCELLATION (WORKATIONS)

• All workation cancellations if informed 10 days prior to the check-in date, shall be eligible if specifically mentioned in the terms of check-in agreement. Cancellations informed 7 days prior to the check-in date will be eligible for a refund in the amount of The JC Credits. These credits can be used at any of The JadeCaps properties and up to 12 months from the cancellation date.
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• To cancel/reschedule, kindly write to us at hello@jadecaps.com.
  

3. CANCELLATION (TRIPS)

• All trip cancellations, if informed 15 days prior to the departure or check-in date, shall be eligible for a 100% refund in the form of JC credits with lifetime validity. In case any trip cancellations happen within 15 days of departure or check-in date, there wouldn’t be ANY refund and will attract 100% cancellation charges.
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• To cancel/reschedule, kindly write to us at hello@jadecaps.com.
  

4. CANCELLATION (OTA BOOKINGS)

• All cancellations for booking done through online travel agencies like (AIRBNB,BOOKING.COM & GO_MMT) will be handled by the OTA and the refund (if any) would be processed by the respective OTA through which the initial reservation is made.